Frequently Asked Questions
Find answers to common questions about using Fyndly across Southeast Queensland
About Fyndly
What is Fyndly?
Fyndly is a community-driven lost and found platform serving Southeast Queensland. We started as a passion project to help locals reconnect with their lost items across major regions like Brisbane, Gold Coast, Logan, and Ipswich, providing an organized alternative to scattered social media lost and found groups.
Who runs Fyndly?
Fyndly is a personal project created by a Southeast Queensland local who experienced firsthand the challenges of losing items in our growing communities. It's not a business yet - just a platform aiming to help connect our regional communities.
Why choose Fyndly?
Unlike general social media platforms or scattered community boards, Fyndly provides a dedicated, organized space specifically for lost and found items across SEQ. Our integrated map feature, regional search, and community-focused approach make it easier to connect lost items with their owners.
Using the Platform
How do I report a lost or found item?
Simply create an account and click the "Post Item" button on the homepage. Fill in the details about the item, including where and when it was lost or found, and any identifying features. You can easily pin the exact location on our integrated map to help others locate where the item was lost or found.
Is there a cost to use Fyndly?
No, Fyndly is completely free to use. It's a community service created to help Southeast Queensland residents connect and recover lost items. We believe in building stronger, more connected communities across SEQ.
What areas does Fyndly cover?
Fyndly covers the entire Southeast Queensland region, and other neighboring communities within SEQ.
Safety & Privacy
How do I safely meet someone to collect an item?
Always meet in a public place during daylight hours. We recommend meeting at local police stations, shopping centres, or other well-populated areas in your region. Many local police stations across SEQ have designated "Safe Meeting Zones" for exactly this purpose. Always bring a friend if possible, and trust your instincts.
How is my data protected?
We only collect essential information needed to run the platform. Your contact details are only shared when you choose to connect with another user about an item. You can manage or delete your data anytime through your profile settings.
Are my conversations private?
Yes, all direct messages between users are private. We recommend keeping conversations within the platform until you're ready to meet, and then following our safety guidelines for any in-person meetings.
Managing Your Account
Can I delete my account and data?
Yes, you can manage all your account settings, including account deletion, through your profile page. When you delete your account, all your personal data and listings will be permanently removed from our system.
How do I update my contact information?
You can update your contact information anytime through your profile settings. Just log in, go to your profile, and click the edit button next to your details.
How long do listings stay active?
Listings remain active for 30 days by default. You can always extend or deactivate your listing earlier through your account dashboard. We encourage updating or closing listings once items have been found or claimed.
Still Have Questions?
Can't find what you're looking for? Feel free to reach out for help.
Contact Support